RETURNS AND EXCHANGES
If your country is not listed, we are unfortunately unable to offer free returns or exchanges. If this applies to you, please read the following, before initiating the return procedure to make sure your return is processed properly and as fast as possible.
Instead of exchanging your products, we recommend that you return your items for a refund and order the new products online instead. You receive your desired products much faster this way.
If you are making an exchange, we kindly ask you to clearly indicate which model, color, body fit and size you wish to exchange to. Example: The CEO, White, Slim fit 42
If you do not have a return form, you can download it here ⇩.
It is important that the return form is included in the package, in order to ensure a seamless return process.
Please send the return package to the following address:
Att: Returns and order number (Ex. Returns – EU31415)
Address: Kronprinsensgade 8, 2.
Zip Code: 1114
We strongly advice you to save the tracking/parcel number and receipt of submission, in case it might be needed at a later stage.
We do not accept returned items if they:
- Smell strongly of perfume or other odors
- Have been exposed to smoke
- Have been washed
- Have animal hair on them
- Have not been adequately packed.
You have a full 100 days to return purchased items. Yes, 100 days! If this period is exceeded, we are unable to offer refunds or exchanges. It is only possible to exchange to a product with similar or cheaper price than the returned product. In case this is desired, please make a return for refund and order the desired product instead.